Support

Email support@rularoo.com. It is read by a person, and you will normally hear back within a couple of days.

Common things

My streak disappeared

Streaks are per tier and count consecutive days solved: playing and getting it wrong breaks one, as does missing a day. Rularoo Pro includes streak insurance, which covers one missed day a month. If a streak vanished and none of that explains it, email us the date and the tier and we will look.

I paid and the app still says free

Open Settings and tap Restore purchases. If that does not do it, the receipt may not have reached us: email us and we will check for your subscription directly.

How do I cancel?

Subscriptions are managed by Apple, not by us: apps.apple.com/account/subscriptions. Deleting the app does not cancel a subscription, and we cannot cancel it for you. Refunds are Apple's to give.

My commit was right and it was marked wrong

Commits are judged on behaviour, not wording: a rule is correct when it accepts and rejects exactly what the secret rule does. "Every gap is positive" is accepted when the answer was "every term is greater than the one before it", because those are the same rule. If yours differs anywhere in the space of possible sequences, it is a different rule, however close it reads. If you think the engine got it wrong, send the date, the tier and the rule you built: that is a bug worth finding and we want it.

I want my data deleted

There is no account to close. Email us and say so, and we will erase everything held against your device. See the privacy policy for what that is.

The puzzle will not load

The game needs a connection: puzzles are served from rularoo.com and the answers are never on your device, which is the only way to keep them secret. If it stays broken, tell us what you saw and roughly when, and we can find the request in the logs.

Anything else

support@rularoo.com. Bug reports are welcome and read.